I know most here probably use Exactaudiocopy or CDex and things of that nature but I am sure some folks here, like myself, use the software Easy CD-DA Extractor.
I just wanted to let everyone know that the developer Jukka Poikolainen displayed some shady tactics in handling valid userbase criticism of the latest update to his product; version 9.0 build 1, which was released 28th of November 2005.
When Easy CD-DA Extractor is purchased a user is presented with the following promises:
*) You will get all future Easy CD-DA Extractor versions for free.
*) You will have exclusive access to the new updates and add-ons.
*) You will get free technical support. Whenever a problem arises, you will always get help.
*) By buying the software, you also support the future development of the software, which means that you will get
new better versions in the future,
and you will get them for free, of course.
In version 9 he made all registered users "basic" users and he added aacplus codecs from coding technologies as part of a $14.95 "professional" upgrade.
Now the problem with this, is that a new license of 9.0 is $35.00 per user. This $35.00 includes the aacplus upgrade to Pro. An upgrade to Pro those of us who purchased the software when it was $24.95 costs $14.95.
See the problem here? An existing user would pay out $41.00 total for something a new user could get for $35.00.
Mr. Poikoloinen effectively alienated his existing userbase using the terms "Basic" and "Pro", overcharging existing users and not complying with the terms of purchase for existing users.
Naturally, there was quite a heated discussion over at the poikosoft forums from upset users. Mr. Jukka Poikolainen has decided to cop out with an excuse as well as delete all the criticism of his recent decisions and lock his forums.
I am truly sorry I supported this company and I want to make everyone aware that this company does not support its users and engages in underhanded tactics.
Some of you may remember when the Audiograbber forums were spammed with emails from Element5, the seller for poikosoft. This was explained away as a hacker using poiko's Element5 account.
In light of recent events I am not so sure now.