Hello, I have recently bought the mentioned sound card and connected it to a Firewire controller connected to the PCI slot on the motherboard.
I have the following hardware configuration:
Mboard: Biostar A770g A2+
CPU: AMD Athlon X2 6000+
RAM: 2x2 GB(mushkin XP series)
GPU: nVidia GeForce 9800 GT 1GB (Point of View)
Power: Hiper Power Supply 530W
1394: VIA Firewire Controller
OS: Windows 7 x64 Professional
and the soundcard is Terratec Phase X24 with the latest firmware and drivers (64-bit drivers for Vista).
The problem appears when i listen to an audio file using directsound and pause the playback. When i hold it paused for a few seconds/minutes and press play to resume, the player starts playing, but I can hear no sound (not from the player, not from any other player that I open afterwards); the sound returns again after a few seconds (varies from 2-3 sec to few minutes), or returns after I close the application which was paused and start playing again.
This happens both in Media Player Classic and foobar2000 v1 (i guess in any application which uses directsound). The problem, however, doesn't appear if I use ASIO driver for foobar2000 or in Cubase, so this brings me to a conclusion that there is a problem between the DirectSound and Terratec's drivers.
Unfortunately, I haven't tried to check does it happen with windows xp 32-bit, but I'm desperate to find the solution for the problem, as I don't want to make a switch back to the xp. Does anyone know how to check what exactly causes the problem?
EDIT: this does not happen with my old Creative Sound Blaster MP3+ (renamed to SB Connect!)
Are the DirectX drivers and the Terratec drivers up to date? Is Windows updated and patched with latest patches?
yes... I updated everything in windows, except spyware removal tools, and the Terratec drivers are latest, except they are from year 2007. I just bought the sound card and waited for more than two weeks for it to arrive from germany and if there is no alternative I'm going to be really disappointed with terratec...
ok dude had the same same problem on win 7 32
dont ask me why but this fixed my problem
go to recording devices
and double click terratec line in
first the one then later the other one
go to tab listen under power management highlight contineu running when battery low
do the same for the other one hope this helps u like it helped me.
seems to me the recording goes in cold sleep and then hole device goes to sleep
cheers
sorry dude stil goes completely of but it did fix pause play in wmpl
Ophion75, thank you for your reply, but I already have these settings enabled, so it's up to something else... But I also think that it could be related to power saving, but don't know which options to check, except the default windows power options, but there is nothing related to sound or sound cards...
It's really funny that the official driver for windows 7 appeared on the official terratec site yesterday here (http://www.terratec.net/en/driver-and-support/driver_88250.html?selectproduct=PHASE%20X24%20FireWire)
But this driver is just renamed two-and-a-half-year-old driver PHASE_X24_FireWire_App_Drv_Vista_XP_2.44.41.exe (see here (http://ftp.terratec.de/Producer/PHASE/PHASEX24FireWire/Update/)) ==> also has the same md5sum as this driver.
I don't know what to say, except that I'm really disappointed and the problem still persists on my windows 7 system.
Did you tried to contact Terratec support?
Yes, but I seem to have misplaced the registration card (http://www.terratec.net/en/productregistration.html) with the "RegisterNumber". It is necessary to enter this number at the support form and I entered a number that is very likely wrong. After that nobody contacted me (it's been two weeks since).
I guess that I should try to call the number for professional audio listed here (http://www.terratec.net/en/driver-and-support/contact.html)
EDIT:
I just called this number:
For Professional Audio (Producer) please call
+49 (0)2157-817919
and spoke with their support. The man from support called the programmer on the phone and later said that they didn't know about the problem and that they need to test it. If it happens on their configuration, the driver will be updated. Anyway, they took my e-mail address and said that they'll keep me informed. If they send me anything, I'll post here.
I got exactly the same problem. It's awfully annoying. In XP it all worked perfect. And I would rather sacrifice the card than Windows 7.
Even my old SB Live got updated KX drivers that work perfectly with 7.
Was there any update on the problem from Terratec?
They even got NO EMAIL for tech support. This is the last Terratec product I am using.
Dammit Terratec.
Hi bastardes,
I got no reply after talking to their support. As far as I've heard, Terratec has discontinued their Producer line and will only make budget-line equipment.
I am disappointed with their Win7 drivers and have found some luck in updated Asio4All drivers (works great in win7 x64, even better than Terratec's ASIO drivers). Seems like asio4all performs better at lower latencies.
Aside from the directsound issues, I also have issues with foobar2000's WASAPI output plugin - the output hangs when I try to seek the song (this doesn't happen in other players such as xmplay, but the foobar's developers seem to ignore my problem; can't blame them, because these drivers are buggy as hell).
Kernel streaming works fine, but there is a problem with sync of the current playback time and the progress bar. The only thing left is to use an ASIO driver, but this uses some CPU (2-3%) which is irritating to me, because I am used for foobar2000 CPU usage to be 0% while minimized.
The current drivers are a piece of crap and I highly doubt that they will ever be updated...
jeremija,
can we sue them?
or what do you think, will they react adequately after russian mafia comes to screw them?
Haha, who are we going to sue them to? I think it would be much cheaper to get another soundcard which has win7 compatible drivers :/
jeremija,
can we sue them?
or what do you think, will they react adequately after russian mafia comes to screw them?
IIRC, this bus driver works with FW audio interfaces as well.
http://www.alliedvisiontec.com/emea/produc...nformation.html (http://www.alliedvisiontec.com/emea/products/software/windows/avt-firepackage/avt-firepackage-information.html)
It replaces the Microsoft driver.
Juha
So this will actually replace the Microsoft's FW driver and I will still need to use the Terratec's audio drivers, but the "layer between" the soundcard and the windows will now be this layer and it may work correctly?
edit: This only 32-bit version of the driver (I have win7 x64), but thanks for the link!
The thing is that the Phase X24 should work native on a Mac, the only thing that you need to install is the control panel for mac (at least that's what they say in the manual) - if there is something like a generic windows driver for mac sound cards - maybe it would work correcty
It says there:
"AVT FirePackage
64:
Windows 7, Vista (64-Bit version) and Windows XP Pro x64"
So this will actually replace the Microsoft's FW driver and I will still need to use the Terratec's audio drivers, but the "layer between" the soundcard and the windows will now be this layer and it may work correctly?
Yep, ... but, will the Terratec drivers work better with these than what it does with M$ drivers ... you have to check it out.
Juha
I thought you meant AVT 1394 BusDriverPackage, NVM.
I installed the 1394 driver from AVT FirePackage64 and then I reinstalled my drivers for Terratec, but the setup program could not detect the sound card with the new 1394 driver.
Thanks for the suggestion, though!
I confirm that with this 1394 driver the sound card cannot be detected upon Terratec driver installation.
what do you think of mbox 2 mini?
i've read it has problems with quicktime/itunes in windows (which is ridiculous) and the other thing is that real latency in anything but protools is unacceptable.
is there any point to give it a try what you think? or protools le is a peace of shed and has nothing to do with real protools? )
Hmm, what will you be using it for?
If it only has problems with quicktime, you can always install quick time alternative... I can't remember the last time I used quicktime
My guess is that ProTools LE is, as it's name says, a limited edition of ProTools: it probably has a track/effects number limit, etc.
Btw: i have set up my old soundcard (sound blaster mp3+) as an alternate sound card on my machine and connected it to the Tuner input of my integrated amplifier - now Terratec is still there (connected on the amplifier's line-in input) and can be used for listening music in foobar and recording (via ASIO), and when I need to use Directsound, I just switch to Tuner to listen... Not much of a solution, but it works...
just called Terratec support (+49 (0)2157-817919) and Christof said they have never been reported about the problem
so I explained it to him and he asked me to call back tomorrow.
we'll see.
Terratec bastards, ow come they never heard of the problem??
He even told me he spoke to the driver programmer about it.
Hope they'll remember you
I'm just gonna call them every day until they make it work properly.
And what a nonsense — they've got no e-mail. Bastards!
You know what, I'm really interested in what will they say to you tomorrow... Maybe I'll buy a few skype credits and call them every day too
Did you call them? What did they say?
did no call them yesterday. going to call them as their business day starts )
just called the support. now Christof says that they are aware about the problem. but he can't give any promises since the product is sold out and so the problem has a low priority in their development department.it might take 1, 2 months or even longer. DAMMIT TERRATEC!!!!!!!!!!!!!!!
In other words, they don't know if it will ever be fixed. Great!
I've registered just to support you, guys. Greets from Russia. Already sent my email responses to terratec sales and web groups, cause they don't have a support email address on site. Have the same problem with Phase X 24. Now i'm using it only as a MIDI input device. Really tired of glitches pause/playback problems, recovering from sleep an other. Just switched to onboard sound for now. But there are too big delays with VST and direct recording on it. Please tell me how can i help you in this fight with terratec support?
Thanks for registering just because of this! Welcome!
Maybe you should try to call their support number mentioned several times in this thread (or on they web site) and tell them that you have the same problem. Just to let them know that there's more people with this issue.
I also have problems with recovering from sleep, and some games (Just Cause 2 for instance) get a BSOD when X24 is connected to my PC (even if I don't use it for playback). The good ol' SB MP3+ still works fine.
As for the VST delays, I've had more luck with the ASIO4ALL Version 2.10 Beta 1 driver (http://tippach.business.t-online.de/asio4all/) (even though it's not the real ASIO driver).
I'm already using asio4all, but but delay is not near good as on phase x 24. BTW, when it's connected to the computer, i can only start it from sleep mode with one of my usb keyboard. When it was disconnected, both of them worked fine. No clue why it's happening.
Sorry, i can't call but can write to that guy Cristof if someone have his email.
I think it's not fair, that they aren't supporting our device. In fact it doesn't listed in not supported products on site also. I've already broke my head thinking how to let them make an update driver. Suckers!
wasssup fundorin )
i hope there will be an army of fw24 users so that Terratec would not only fix the annoying bugs but also implement some new hot features )
at the moment the only proper solution is moving to a mac/hackintosh. any of that is another and even bigger pain in the ass.
I'm pleased with win7 at 100% except this bug with firewire. Many other companies (i've searched whole internet to find out how to fix our issue with no result) already made fixes for their products. M-Audio, for example. But not Terratec. I've bought my card new less than a year ago, cause it had all the stuff i needed. And what do i have now? I bunch of bucks thrown out to the wind. Crap!
Maybe there is a way to organize some kind of open petition or ask terratec to post to make drivers open source (i'm not a programmer, but, some across the world, perhaps)?
I'm pleased with win7 at 100% except this bug with firewire. Many other companies (i've searched whole internet to find out how to fix our issue with no result) already made fixes for their products. M-Audio, for example. But not Terratec. I've bought my card new less than a year ago, cause it had all the stuff i needed. And what do i have now? I bunch of bucks thrown out to the wind. Crap!
Maybe there is a way to organize some kind of open petition or ask terratec to post to make drivers open source (i'm not a programmer, but, some across the world, perhaps)?
I was just searching how this card works on windows 7 and I have something to contribute this thread with.
Firewire sound cards almost always work normally only on Texas Instruments based integrated controllers or dedicated PCI/PCIE cards. I had some MBO's with VIA or LSI Agere FW chipsets and my experiences are that on M-Audio, VIA never worked properly(or couldn't even detect) and on LSI Agere had random issues because of IRQ sharing issues.
Buy dedicated card with Texas instruments chipset, that is the key and change slots until you are sure that it's not sharing it's IRQ. Yes, I hate Firewire because it gave me such a headache through the past years.
Are you absolutely sure that this will work (on windows 7)?
Because I have absolutely no problems with Terratec on WinXP and this strongly suggests that this is due to a faulty Win7 driver (which is the SAME as the driver for windows vista - check the CRC32 for the Win7 and the Vista driver - its the same!)
I've not any trouble with our card on vista also. In Seven I've tried to change basic FW driver to legacy one with no positive result.
For a connection i'm using onboard port on motherboard (Agere chip) and external VIA card. In both cases there are same troubles. Can't find TI PCI card in local stores to check out if problems will gone or no. There are many suggestions about TI, but I didn't find a proof, that Win7+PhaseX24+TIcard will do the trick.
i start thinking it's a firewire driver problem inside win 7. the suggestion to try a texas instrument interface seems logical. will do that asap.
Could you please post your results here if you try?
It's a back compatibility trouble in FW interfaces win Windows. PhaseX24 was manufactured in '05, since then, the FW standarts changed. Other companies already made an update drivers for their FW products but not the Terratec.
jeremija, sure.
fundorin, that's a very serious info! we should tell it to our lovely support in terratec. jeremija, let's call them again mentioning that it's a firewire driver backward-compatibility issue. i am sure it's one work day (max) for a programmer to fix the shit.
http://tinyurl.com/y54qfzq (http://tinyurl.com/y54qfzq)
considering it's really a firewire problem i tried to roll back to legacy firewire driver and then a via driver instead of the usual 7 driver. that did not help.
thanks to fundorin i knew that other manufacturers seem to have experienced similar problems and thus put instructions on how to roll back to legacy drivers in 7. i am just wondering — is it a complex solution for their new drivers? or maybe they do not provide newer drivers at all and their issues have been fixed with a roll back??
As far as I've learned, sometimes it's just solved with FW legacy driver replacement, the other time new driver for audio do a trick. In our case, legacy driver doesn't help.
I'm trying to solve the problem with your regional dealer support instead of calling straight to Terratec. They are nice people and ready to help. You, guys, can do the same. Regional support have connections with Terratec and got more weight in their words. Why not to try?
There could be aт IRQ priority conflict. In my system, there are USB and 1394 controllers on the same IRQ 19. Now i'm trying to find a way, how to change it fast without reinstalling the whole OS. Wish me luck.
UPD. The card stays in device manager list after returning from sleep mode now, but there is no sound again. Gets back when replugging. Will dig other way.
You know, guys, i've just disabled this usb controller in device manager. The card initialized well after getting computer from sleep mode (no need to replug), but play\pause issue (when you need to wait till playback resumes) stayed the same. Tried on movie playback in GOM player. Sure that it will be the same in AIMP2 too.
Same troubles. Tried everything, except clean install (i have deep in mind, that everything worked at the beginning or i just needed to turn volume on card a little) and bying PCI card on TI chipset. I've found two of them. First is PCI s400 (old) and the second one is PCI-E s800 (new).
Don't want to play roulette bying them. Hope that someone of you will do this this tell and tell us which combination is really working.
IIRC, there are many devices (even PCI/PCIe) that looses functionality after sleep mode.
BTW, in my new PC setup, I see the onboard 1394 controller listed as "1394 Net Adapter" under "Network Adapters" as well (Device Manager). I don't remember which one (audio/nic) has higher priority but, if this is the case in your system as well then, does disabling it have any effect?
Juha
I'm hardly understood, what'd you wrote, Juha. I've disabled all onboard, usb and e-sata devices for testing. There was only video card, FW and keyboard. No effect.
What I ment is showen in this picture:
(http://img194.imageshack.us/img194/9755/nicz.jpg)
AFAIK, FW controller isn't a Network adapter.
Juha
There is an ability to use fw as a network adapter, but microsoft excluded it from vista and seven.
I wanna tell to all of you that i've got a PCI-E FW card. It's STLab F-161 based on TI chipset and have molex on it to connect to external power supply. Can say truly that play/pause issue gone. I can now watch movies and listen to favorite music without annoying delays.
But the "recovering from sleep" issue is still here. Must say that I don't use an external power adapter for Terratec, cause i can't find it at home. Maybe this will fix the problem. I'll try some of my universal adapters and post here about the results.
STLab F-161 will work for those of you, who doesn't use sleep mode.
Terratec is a German company and being German I would prefer to praise them for their products, but I can't. Driver support has always been their weak spot. Once I had been a fan of their hardware. For example, the EWX 24/96 was an outstanding product at the time of its release. But I have completely lost interest that company.
It is plain shortsightedness to consider near-end or out-of-production driver development as a waste of money. And it seems to be the rule at Terratec. Until that company realizes that a enthusiast and semi-pro hardware isn't bought with the expectation to not last any longer than until the next OS update, the consumer should treat them accordingly.
For example, just look at M-Audio. They offer comparable products for a long time, but in contrast have a respectable track record concerning driver updates.
There is a problem with sync in card's control panel and with changing a frequency. The panel freeze while changing from 44100 to 48000, for example.
Everything stayed the same. Play\pause, sleep and so on. Except random BSOD's. No matter, using legacy or native driver for FW. I've ran out of ideas. What's now? For half a year i'm fighting with Terratec (damn!) card. What's the matter?! I'm tired of this shit, testing all variants instead of support doing this for me.
GUYS! Please, do something with the support!
OKAY NOW!
HEREBY I DECLARE THAT THIS IS NO MORE A SOLUTION-SEEKING POST.
let's choose another sound card to replace this bloody shit.
a bit of research. e-mu 0404 usb is an interesting one. but it has no balanced outputs, uses a psu anyway, has non-standard in/out levels. but in general seems to be a pretty substitute (http://ixbtlabs.com/articles2/proaudio/emu-0404-usb.html).
I wanted FW, MIDI I\O, XLR for my harmonica record sessions. Check out the Konnekt8. It have nearly same functionality as "bloody shit".
Seems like thay've just removed Seven from drivers description. I agree, that it's easier than to make an update for drivers. Hate them!
http://www.terratec.net/en/driver-and-supp...2024%20FireWire (http://www.terratec.net/en/driver-and-support/driver_34043.html?selectproduct=PHASE%2024%20FireWire)
I MUST fix this issue. It's a kind of challenge for me.
I've found that driver manufacturer for card is BridgeCo AG, so i wrote them, asking for help. Waiting for a response now.
jeremia, please tell me, is there a problem with recovering from the sleep mode exist in your case?
If it's only play\pause problem, i think i've found what will solve it. Microsoft released hotfix for their firewire driver (not legacy).
Here is a link to the download area. Hotfix (http://support.microsoft.com/kb/981613)
I've called Terratec yesterday. As far as I'm not good in English at all, the one thing i've understood from this conversation, that they need more feedback from different users to start the research and update driver. Where can we find so many users?
Made a question on Microsoft forum. You can join the discussion if you want - FW Audio Interface on Windows 7 32bit (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/1bdb1ef7-0830-4920-847e-56e888e7505f)
I've got an official response from Terratec. So, i've got an email now. If you, guys, want to continue working on the issue, i can send it to you by PM.
post it here!
ttsupport@terratec.de
Christoph Wilms
I've filled web-form on site with my problem. There was one reply from Christoph with nothing particular in it.
Wrote him a huge message explaining the issue after that. Today is monday so I'm waiting for the response.
If not, I'll duplicate it here and give him link to this forum.
that's great. he's gonna get another letter from me.
Germans duscussing the same issue. I'm not good with the language, so i've used google translator to understand what are they talking about. Same thing that is here.
http://www.hifi-forum.de/viewthread-54-12992.html (http://www.hifi-forum.de/viewthread-54-12992.html)
Italian forum and XP
http://www.hwupgrade.it/forum/showthread.php?t=1766058 (http://www.hwupgrade.it/forum/showthread.php?t=1766058)
Problem with Phase 88 and Seven (identical architecture)
http://www.vistax64.com/sound-audio/227498...nd-anymore.html (http://www.vistax64.com/sound-audio/227498-terratec-phase-88-rack-fw-drops-away-no-sound-anymore.html)
So we got many references that it's a card which works awful and not the system in most cases.
BTW, russian tech support (not official) stopped responding after I asked them a question if there is a driver update avaliable or can they talk about the issue to Terratec.
Monday is over and there is no response from Christof too.
jeremia, please tell me, is there a problem with recovering from the sleep mode exist in your case?
If it's only play\pause problem, i think i've found what will solve it. Microsoft released hotfix for their firewire driver (not legacy).
Here is a link to the download area. Hotfix (http://support.microsoft.com/kb/981613)
@fundorin: You're saying that this fixes the directsound problem for you? I will try it ASAP!
I also have the problem with recovering from sleep mode, but that was a minor problem (usually replugging works, unless there was a program paused while playing before sleep, then I must end that process too), comparing to the directsound shit.
EDIT: this hotfix does not solve the directsound problem in any way!
No. It doesn't helped me, but I thought it can be helpful to you. For now, I've temporarly switched to internal sound, but in a few days I'll need an XLR input to record my harmonica.
In fact, I bought a card in less than a year. Think that I should return it to dealer and get the money back.
I've posted a link to microsoft answers thread a few comments earlier here. Press "I do" button there to submit that you have the same problem too.
Christof wrote me that he forwarded my problem report to development department, but there is no guarantee that the new driver will be released. He told that he'll notify me if there'll be any. That's all. Think i should return the card to dealer and get my money back.
fundorin, that's what you should have done a long time ago. hope you still have the opportunity. my card is our of the warranty period already. terratec must die.
I've found yesterday that my warranty period was only six monthes (seller's warranty) and ended at february (bought it in august) so I'm at the same situation as you, bastardes.
Hi guys! Same problem here with phase x24 and windows 7. I just registred here to add my support. The card worked okay on xp but on win 7 I hardly ever get any sound out of it when using it for playback. I have to restart the card and then open up Foobar and go into preferences and select asio output and then edit. From the drop down menu I can choose a test signal with pink noise which usually works, but when I go back to the playlist the song just freeze, but sometimes it works, however every time I watch a movie and pause it for a while the sound disappear upon playback.
This is totally unacceptable, the driver is outdated. I was astound to see that the "new" driver is the same as the old one and made 2007. And why doesn't Terratec have a mail address, the support is close to non existent!
No answers here, lage. Just write an abuse to ttsupport@terratec.de (or .net, cause I don't remember).
No answers here, lage. Just write an abuse to ttsupport@terratec.de (or .net, cause I don't remember).
Thanks, will do!
I've found yesterday that my warranty period was only six monthes (seller's warranty) and ended at february (bought it in august) so I'm at the same situation as you, bastardes.
I have three years warranty with Thomann but it doesn't matter as the warranty doesn't cover software problems.
"This warranty does not cover the following:
1. The regular maintenance and repair or replacement of parts caused by normal wear;
2. Compatibility problems arising from the hardware and software or another configuration or technical environment in which the unit is operated;
And so on...
http://www.terratec.net/en/driver-and-support/warranty.html (http://www.terratec.net/en/driver-and-support/warranty.html)
You can say in service, that it doesn't work on XP with your desktop. Just check this thread to be sure what to say. And get rid of this card as fast as you can. Or just switch to XP or MacOS.