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Topic: CUETools: unrecognized or virtual drive (Read 703 times) previous topic - next topic
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CUETools: unrecognized or virtual drive

Hello everyone,

I need your advice, please.
I have a new external CD/DVD drive: Verbatim 98938, which I use for ripping my rather large CD collection using EAC.
At the end of the EAC log, in the CTDB section, there is now an error message saying "unrecognized or virtual drive", meaning the rip results were not submitted to the CUETools Database. I know that it does not affect the rip quality, but I would like to contribute to that database, since it can be useful. I also tried ripping CDs using the CUETools ripper and got the same message about the unrecognized drive at the end.

Any ideas what the problem might be and how to fix it?

Two more things that might be important:
- The drive identifies as simply "DVD RW" without any further letters or numbers
- The drive seems to be working fine with AccurateRip database

Re: CUETools: unrecognized or virtual drive

Reply #1 –
Drive model is a requirement for submission.
korth

Re: CUETools: unrecognized or virtual drive

Reply #2 –
Quote from: korth on
Drive model is a requirement for submission.

This is what I suspected... I checked again and the model is displaying as "DVD RW           JQ3M" in the ripper.
However, the last bit (JQ3M) gets cut off in the extraction log and I guess CUETools only sees "DVD RW".
Is there a way to do something about it?

Here's a picture
https://i.imgur.com/wSgIwoV.jpeg

Re: CUETools: unrecognized or virtual drive

Reply #3 –
AFAIK revision/firmware identifiers aren't sent.
korth

Re: CUETools: unrecognized or virtual drive

Reply #4 –
What is the output of the following command from cmd:
wmic cdrom get Name

Re: CUETools: unrecognized or virtual drive

Reply #6 –
So, the drive is not identified by Windows. Manufacturer and product number are missing.
- How does this USB drive behave on a different Windows computer? Is it identified there?

Re: CUETools: unrecognized or virtual drive

Reply #7 –
Quote from: c72578 on
So, the drive is not identified by Windows. Manufacturer and product number are missing.
- How does this USB drive behave on a different Windows computer? Is it identified there?


I have just tried it on a different laptop - I'm afraid it's the same.
It also looks like I can still return this drive and get a different one... Am I right in assuming that this is the easiest solution here?

Re: CUETools: unrecognized or virtual drive

Reply #8 –
Yes, returning and getting a different drive makes sense in this situation.