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Topic: EAC crashes on file open/save dialog box in Win7 x64 (Read 16323 times) previous topic - next topic

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  • timcupery
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EAC crashes on file open/save dialog box in Win7 x64
EAC crashes anytime the program tries to pop up a dialog box to open a file, save a file, or select a directory location. I have only seen this behavior on Windows 7 64-bit machines. I recently re-imaged my laptop to Win7 x64 (it had previously been Win7 x86 home edition) and EAC worked fine with full functionality). And last week I bought a new desktop with Win7 x64 (my previous desktop was WinXP 32-bit). I have used EAC for years and have never seen this behavior before.

If I click on "process wav" or "compare wavs" the normal open-file dialog box pops up but immediately an error message also comes up saying that EAC.exe has stopped working. The program also crashes similarly if I go to EAC Options --> Directories and "browse" to set the default save directory for ripped files. (if I just type or paste the directory location, it's fine). If I ask EAC to "ask every time" where to save ripped files, a dialog box pops up and the program crashes.

I've tried this with 1.0b1, 0.99pb5, and 0.95b4.

I am able to rip files fine if I set the default directory by typing or pasting the directory location.
But the inability for EAC to pop up a dialog box means that I can't use the wav editor, which I use regularly.
For the record, both of my Win7 x64 computers are Windows 7 Enterprise edition.

I don't have Adobe Drive installed, but both computers are using Symantec Endpoint Protection.
Here are two threads that I found discussing similar issues, but I wasn't able to fix anything in my case. (although I haven't tried uninstalling Symantec Endpoint Protection)
http://www.digital-inn.de/exact-audio-copy...-vista-x64.html
http://www.sevenforums.com/software/20894-...cd-ripping.html
God kills a kitten every time you encode with CBR 320

  • kode54
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  • Administrator
EAC crashes on file open/save dialog box in Win7 x64
Reply #1
Maybe it's some particular shell extension causing the problem?

  • greynol
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  • Global Moderator
EAC crashes on file open/save dialog box in Win7 x64
Reply #2
Did you try disabling visual themes?
13 February 2016: The world was blessed with the passing of a truly vile and wretched person.

Your eyes cannot hear.

  • timcupery
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EAC crashes on file open/save dialog box in Win7 x64
Reply #3
ugh. that did it. the first two times I'd seen "visual themes" mentioned when reading some threads, it wasn't clear that it was in an options other than EAC's own options, and so I couldn't find it and didn't follow up on it.
For the record: while EAC is running, start the Windows task manager. Find EAC in the processes tab, right-click on it and choose "properties." Go to the "compatibilities" tab on properties, and check the box next to "disable visual themes."

This allows me to use open/save/set directory file dialog boxes. Still not perfect - I can't fully use the dumbed (well, disabled) sidebar. The program will lock and crash if I click on the "computer" icon in the sidebar of the dialog box. But otherwise it works fine.
Sorry to have missed that before posting.
  • Last Edit: 13 March, 2011, 12:44:12 PM by timcupery
God kills a kitten every time you encode with CBR 320

  • timcupery
  • [*][*][*][*][*]
EAC crashes on file open/save dialog box in Win7 x64
Reply #4
another piece of "still not perfect" - if I click on the location drop-down at the top of the dialog box (the "look in" location), EAC also crashes. so can navigate with the dialog box, but just clicking on folders or going back via the "up one level" buton.
God kills a kitten every time you encode with CBR 320

  • jtripper
  • [*]
EAC crashes on file open/save dialog box in Win7 x64
Reply #5
Disabling the Visual Themes worked like charm for me as well.  Thank you so much!  I am seeing some of the same issues when selecting "Computer" icon in the sidebar and when selecting the "Save in:" dropdown, but at least the program is usable now.  Thanks again.

  • BrassDude
  • [*]
EAC crashes on file open/save dialog box in Win7 x64
Reply #6
I have exactly this problem but under Windows 8 (64 bit). Unfortunately, there is no disable visual themes option any more under the compatibility tab in properties. I've tried to run it with several different compatibility modes but none of them seem to work. Anyone who successfully solved this problem under Windows 8?

  • xlakra
  • [*]
EAC crashes on file open/save dialog box in Win7 x64
Reply #7
Hi Timcupery,

Did you manage to solve the problem? I'm facing exactly the same issue. I've recently changed to Win7 64bit and EAC is not working since then (I mean, it's working but when you try to browse or save file it crashes).

  • xlakra
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EAC crashes on file open/save dialog box in Win7 x64
Reply #8
Wow!! Disabling the Visual Themes worked!!

  • BrassDude
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EAC crashes on file open/save dialog box in Win7 x64
Reply #9
I found a solution for my problem here: http://www.digital-inn.de/exact-audio-copy...html#post160085 My problem was that I had TortoiseSVN installed => 2. case:

"2. If you have TortoiseSVN and/or TortoiseGit client installed:
Check "Show overlays and context menu only in explorer" option in Tortoise's "Icon Overlays" settings pane."

So far it works fine for me and EAC does not crash when the file open dialogue appears.