major dissapointment: Deutsche Grammophon classical flac downloads 2011-01-13 23:01:38 Today, for the first time, I downloaded an album from Deutsche Grammophon - actually, it was the "Complete Chopin Edition" (17 discs). Download was pretty fast (about 2 hours for 3.8 GB), but the disappointment came after looking at the files respectively, how the were tagged: the way they did it rendered the files absolutely useless for proper indexing.Can you imagine, that they did not even provide a composer-tag for a classical download? Not to mention, that with their tagging, I had not clue, what the provided titles like "1.Allegro" were reffering to (the albumtitle for all 259 files was just "complete Chopin edition").I'll just copy and paste the mail I wrote them, and I am sure, you'll understand, why I think, that this is an absolute slap in the face of a customer...----------------------Dear Madam or Sir,I want to give you some customer feedback about the Deutsche Grammophon FLAC downloads - unfortunately, it will not be a very positive one. But please consider it an honest effort, to provide you a feedback that enables you to enhance your service.I just spent 4 (four!) hours in properly tagging the 259 downloaded Flac-files of the "Complete Chopin Collection" - something I would expect already being done by a company, that is reknown for its classical catalogue and for the quality of its products.All tags, that were present in the files were:1. Artist2. Albumtitle3. TracktitleNothing more! If you want to properly catalogue the files on your computer or streaming server, these tags are of absolute no use:There were no tracknumbers, no discnumbers, no important tags such as composer, composersort, conductor, orchestra, soloist, period - not even an album cover was inside the tags.Furthermore, tracktitles were absolutely useless, since they did not reflect anything of what the REAL tracktitle was: what would a tracktitle like "1. Allegro" tell me - especially, when the albumtitle for all 259 files was just "complete chopin edition"? Would you be able to tell, what "1. Allegro" is, when you put the file on your streaming server? It could be from a piano concerto, or just a "prélude".... (btw.: special characters like é were sometimes present, sometimes exchanged to a "T", I had to manually correct the faulty ones as well...).Try to browse such a collection in the search of a concerto or a single movement, or a single piece - it's impossible! I would at least expect an albumtitle like "Chopin Complete Edition: Piano Concertos 1&2", that reflects the disc and a tracktitle like "Piano Concerto No.1 in E minor, Op.11: 1. Allegro maestoso" or "24 Préludes, Op.28: 8. in F sharp minor".Additionaly, all you provided was ONE single "one for all"-cover. No individual covers for the 17 disks, no linernotes, no PDF of a booklet etc.As I said, I spent 4 hours to properly do the work I would expect being done by the company, that is selling me these files.Considering, that the download does have about the same price as the physical discs, I'd rather buy the discs, store them as a backup and rip them using dBpoweramp and the extensive auto-tagging capabilities included (AMG, GD3 etc.).I hope, that you consider my customer feedback being, what it is: an honest opinion expressed with the hope, that this service might get the quality-standard, that it should have.